TERMS & CONDITIONS
COVID-19
- As Covid-19 rules and regulations are constantly changing, Sweet Bites by Lisa will continue to be in contact with our customers, and work hard to ensure the process is as smooth as possible.
- If you need to postpone or cancel your booking due to Covid-19 regulations, please contact us as soon as possible and we will work out a plan.
PAYMENTS
Payment must be made no later than three days prior to collection or delivery via Paypal (if ordering via the website) or bank transfer.
NON-PAYMENTS
If payment has not been received three days prior to collection or delivery, Sweet Bites by Lisa will attempt contact to confirm the bake and ascertain if the bake will proceed.
DESIGN & CONSULTATION
All baked goods are made to order and require ordering at a minimum of one week in advance to allow for planning and preparation.
SERVING SIZE
Approximate cake serving sizes have been suggested. However sizes can be altered depending on whether a smaller or larger piece is cut at the time.
ALLERGENS
- Some baked goods can be arranged with particular dietary requirements in mind.
- Each bake is received with an allergen card stipulating the main allergens and whether they have been added or removed from the bake.
- Although some allergens are able to be removed from the bake, the ingredients are still used in the kitchen therefore we cannot guarantee that any of the baked goods are completely free of them.
STORAGE
Baked goods must be stored in a cool area away from sunlight. Macarons, cupcakes and cakes can be stored in the fridge and brought to room temperature before serving. Shortbread biscuits can be stored in an airtight container in the cupboard.
CANCELLATIONS
Cancellations can be made prior to three days before delivery or collection with a full refund.
COLLECTION AND DELIVERY
- When the baked goods are complete, Sweet Bites by Lisa will contact the customer and discuss a suitable collection or delivery time.
- A small charge will be added for delivery.
- Sweet Bites by Lisa is able to engage in a third- party delivery service for all deliveries beyond the 5 km distance. All third-party delivery services have experience in delivering special occasion cakes. Third-party delivery service will email a quote to Sweet Bites by Lisa and then the quote will be emailed to the client to pay. Sweet Bites by Lisa takes no responsibility for the baked goods once the third-party delivery service leaves the Sweet Bites by Lisa premises.
PHOTOGRAPHY
- Sweet Bites by Lisa reserves the right to use all photographs of the baked goods for advertising purposes, marketing and promotion for our business, this will include social media.
- Sweet Bites by Lisa operates on word of mouth, and would really appreciate your review left on the pictures posted on social media and for you to share/ tag yourself in our work.
RETURNS AND REFUND POLICY
Due to health and safety reasons, we unfortunately cannot accept returns on any food items. However if you are not entirely satisfied with your baked item, please contact us to discuss your options.
ACCEPTANCE OF TERMS AND CONDITIONS
Payment of baked goods are considered acceptance of the terms and conditions.